Shipping & Returns

We ship worldwide!

Current dispatch

time:

3-5 working

days. 

UK Shipping

All orders are sent via Royal Mail. Royal Mail aim to deliver within 3-5 working days. In the rare event that your item hasn't arrived by the due date plus 20 working days, your order could then be considered lost. If this is the case, please contact us and we will see what we can do for you. There is the option to upgrade to tracked shipping. 

Europe Shipping

All European orders are sent as international standard via Royal Mail. Royal Mail aim to deliver within 3-5 working days. Again, in the rare event that your item hasn't arrived by the due date plus 20 working days, your order could then be considered lost. If this is the case, please contact us and we will see what we can do for you.  There is the option to upgrade to tracked shipping.

Worldwide Shipping

All Worldwide orders are sent as international standard via Royal Mail. Royal Mail aim to deliver within 6-7 working days. Again, in the rare event that your item hasn't arrived by the due date plus 20 working days, your order would then be considered lost. If this is the case, please contact us and we will see what we can do for you. There us the option to upgrade to tracked shipping.

Returns/Exchanges

Unfortunately, we do not facilitate refunds or exchanges at this time. Please ensure you measure your pet before purchasing. If you need any help, please contact us prior to placing your order. 

Cancellations

Once your order is submitted it cannot be cancelled.